g3jl Privacy Policy — How We Protect Your Data

1 Introduction

This Privacy Policy ("Policy") applies to all personal information collected by g3jl ("g3jl," "we," "us," or "our") through the g3jl online gaming platform accessible at g3jl.cam ("Platform"), including all associated services, mobile interfaces, applications, and customer support interactions.

By creating an account on g3jl, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must not use the g3jl Platform.

This Privacy Policy should be read in conjunction with our Terms & Conditions and any other policies published on the g3jl Platform. Where there is any conflict between this Privacy Policy and other published policies, this Privacy Policy shall prevail in respect of matters relating to personal data protection and privacy.

2 Information We Collect

g3jl collects several categories of personal information from users of the Platform, as detailed below. The collection of this information is necessary to provide gaming services, comply with legal and regulatory obligations, and ensure the security and integrity of the Platform.

2.1 Information You Provide Directly

When you register for a g3jl account or interact with our services, you directly provide the following types of information:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, residential address, chosen username, password, and security questions.
• Identity Verification Documents: Government-issued identification documents (such as a Philippine passport, driver's license, or national ID card), proof of address (utility bills, bank statements), and facial photographs for identity verification purposes as required by Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Financial Information: Payment method details including GCash mobile number, Maya/PayMaya account information, bank account details for deposits and withdrawals, and transaction history.
• Communications: Any information you provide when you contact our customer support team via live chat, email, or other communication channels, including the content of your messages and any attachments you send.
• Promotional Preferences: Your marketing and communication preferences, including consent to receive promotional offers, newsletters, and bonus notifications.

2.2 Information Collected Automatically

When you access and use the g3jl Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system version, browser type and version, screen resolution, device identifier, and mobile network information.
• Log Data: IP address, access times and dates, pages viewed, time spent on pages, links clicked, referral URLs, and other diagnostic data.
• Location Data: Approximate geographic location inferred from your IP address to ensure compliance with territorial licensing restrictions and to provide localised services.
• Gaming Activity: Details of your gaming sessions including games played, wagers placed, wins and losses, bonus usage, tournament participation, and responsible gaming tool usage (deposit limits, session timers, etc.).
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

In certain circumstances, g3jl may receive information about you from third-party sources, including:

• Payment Processors: Information from GCash, Maya, banks, and other payment service providers to verify and process your financial transactions.
• Identity Verification Services: Data from third-party identity verification and fraud prevention services to confirm your identity and detect suspicious activity.
• Regulatory and Law Enforcement Authorities: Information provided by government agencies, gaming regulators, or law enforcement in connection with compliance investigations or legal proceedings.

3 How We Use Your Information

g3jl uses the personal information we collect for the following specific purposes, each of which is necessary for the provision of our services and compliance with applicable legal obligations:

3.1 Account Management and Service Provision

• Creating, maintaining, and administering your g3jl account;
• Authenticating your identity and verifying your eligibility to use the Platform;
• Processing your deposits, withdrawals, and other financial transactions;
• Providing access to casino games, sports betting markets, live dealer tables, and all other Platform features;
• Tracking your gaming activity, account balance, and transaction history;
• Managing promotional offers, bonuses, loyalty rewards, and tournament entries.

3.2 Legal and Regulatory Compliance

• Verifying that you are at least twenty-one (21) years of age as required by Philippine gaming regulations;
• Conducting Know Your Customer (KYC) checks and ongoing customer due diligence as required by Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws;
• Detecting and preventing fraud, money laundering, underage gambling, problem gambling, and other illegal activities;
• Responding to lawful requests from regulatory authorities, law enforcement agencies, and courts;
• Maintaining records and reporting to PAGCOR and other relevant Philippine regulatory bodies as required by law;
• Enforcing our Terms & Conditions and investigating suspected breaches.

3.3 Platform Security and Improvement

• Protecting the security and integrity of the g3jl Platform, including detecting and preventing hacking, cheating, collusion, and bot activity;
• Monitoring and analysing Platform performance, uptime, and technical errors;
• Conducting data analytics to understand user behaviour and improve game offerings, user interfaces, and overall Platform functionality;
• Developing new features, games, and services based on player preferences and usage patterns.

3.4 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests via live chat, email, or other channels;
• Sending you transactional communications such as account verification emails, password reset links, withdrawal confirmations, and security alerts;
• Providing updates regarding changes to our Terms & Conditions, Privacy Policy, or other important Platform announcements.

3.5 Marketing and Promotions (With Your Consent)

• Sending you promotional offers, bonus opportunities, free spins, tournament invitations, and other marketing communications where you have provided your explicit consent;
• Personalising promotional content based on your gaming preferences and activity history;
• Conducting surveys, competitions, and promotional campaigns.

4 Legal Basis for Processing Your Data

Under the Philippine Data Privacy Act of 2012 and consistent with international data protection principles, g3jl processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you under the Terms & Conditions, including providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including age verification requirements, AML/CTF obligations, tax reporting, and regulatory directives from PAGCOR and other Philippine authorities.
• Consent: Where you have provided explicit, informed consent for specific processing activities, such as receiving marketing communications or participating in optional data collection for Platform improvement purposes.
• Legitimate Interests : Processing is necessary for g3jl's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, where those interests are not overridden by your privacy rights.

5 Information Sharing & Disclosure

g3jl does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the limited circumstances described below:

5.1 Service Providers and Processors

g3jl engages trusted third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include:

• Payment Processors: GCash, Maya/PayMaya, InstaPay, PesoNet, and other payment partners who process your deposit and withdrawal transactions;
• Identity Verification Providers: Third-party KYC and age verification services that help us confirm your identity and detect fraudulent accounts;
• Cloud Infrastructure Providers: Data hosting, storage, and content delivery network (CDN) providers who maintain the technical infrastructure of the g3jl Platform;
• Customer Support Tools: Live chat software and ticketing system providers used to manage your support interactions;
• Fraud and Security Services: Third-party fraud detection, cybersecurity, and anti-cheat solution providers.

All third-party service providers are contractually obligated to process your data only for the purposes specified by g3jl, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection laws.

5.2 Legal and Regulatory Disclosures

g3jl may disclose your personal information to regulatory authorities, law enforcement agencies, courts, or other public bodies where we are legally required to do so, including but not limited to:

• PAGCOR or other Philippine gaming regulatory bodies conducting audits or investigations;
• The Anti-Money Laundering Council (AMLC) in connection with AML/CTF reporting obligations;
• Courts or legal proceedings pursuant to a valid court order, subpoena, or equivalent legal process;
• Law enforcement agencies investigating fraud, cybercrime, or other offences involving the g3jl Platform.

5.3 Business Transfers

In the event of a merger, acquisition, reorganisation, sale of assets, or similar corporate transaction involving g3jl, your personal information may be transferred to the acquiring or successor entity as part of that transaction. You will be notified via email or a prominent notice on the Platform prior to any such transfer, and the successor entity will be bound by privacy commitments no less protective than those described in this Policy.

6 Cookies & Tracking Technologies

g3jl uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyse Platform performance. A cookie is a small text file placed on your device when you visit the g3jl Platform.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in, security cookies that detect fraudulent activity, and load balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display settings to provide a personalised experience on return visits.
• Performance and Analytics Cookies: Collect anonymised information about how you interact with the Platform — pages visited, time on site, error messages encountered — to help us improve the user experience and identify technical issues.
• Responsible Gaming Cookies: Track session duration data to power our on-screen reality check notifications and session time limit features. These cookies directly support our responsible gaming commitments.

6.2 Managing Cookies

You may control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the g3jl Platform. Specifically, disabling strictly necessary cookies will prevent you from logging in or using core gaming features. You can also manage your analytics and functional cookie preferences through your g3jl account settings where available.

7 Data Security

g3jl implements a comprehensive set of technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the g3jl Platform is encrypted using 256-bit Transport Layer Security (TLS) protocols. Connections that do not meet minimum security standards are rejected.
• Encryption at Rest: Sensitive personal data, including identity documents and financial information, is encrypted at rest using industry-standard encryption algorithms within our data storage systems.
• Access Controls: Access to personal data within g3jl is restricted on a strict need-to-know basis. All staff members who access personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: All g3jl staff accounts with access to personal data are protected by mandatory two-factor authentication. Players are also offered optional two-factor authentication for their accounts.
• Penetration Testing: g3jl undergoes regular security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities.
• Incident Response: g3jl maintains a documented data breach response procedure. In the event of a confirmed data breach affecting your personal information, we will notify you and the National Privacy Commission (NPC) in accordance with the notification requirements of the Data Privacy Act of 2012.

8 Data Retention

g3jl retains your personal information for the period necessary to fulfil the purposes described in this Privacy Policy, subject to the following specific retention standards:

• Active Account Data: Personal information associated with your active g3jl account is retained for the duration of your account's existence plus a minimum of five (5) years following account closure, to comply with AML record-keeping requirements under Philippine law.
• Transaction Records: Financial transaction records are retained for a minimum of ten (10) years in compliance with Anti-Money Laundering Act (AMLA) record-keeping obligations.
• KYC and Identity Documents: Identity verification documents are retained for the duration of the account relationship plus five (5) years following account closure, as required by KYC regulations.
• Gaming Activity Logs: Detailed gaming session logs are retained for a minimum of three (3) years to support dispute resolution, responsible gaming monitoring, and regulatory compliance.
• Customer Support Records: Communications with our support team are retained for three (3) years following the closure of the relevant support inquiry.
• Marketing Preferences: Records of your marketing consent and opt-out history are retained for five (5) years from the date of consent or withdrawal.

Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, g3jl will securely delete or anonymise that data in accordance with our internal data destruction procedures.

9 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal information held by g3jl. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13 of this Policy.

• Right to Be Informed: The right to be informed about how your personal information is collected, used, and shared, as described in this Privacy Policy.
• Right of Access: The right to request a copy of the personal information g3jl holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal information g3jl holds about you. You may update basic account information directly through your g3jl account settings.
• Right to Erasure: The right to request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we may be unable to delete all data where retention is required by law (e.g., AML records).
• Right to Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Object: The right to object to the processing of your personal information for direct marketing purposes. You may exercise this right at any time by adjusting your marketing preferences in your account settings.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

g3jl will respond to all valid data subject access requests within thirty (30) days of receipt. In complex cases, this period may be extended by an additional thirty (30) days, in which case you will be notified of the extension and the reasons for it.

10 International Data Transfers

g3jl primarily processes and stores your personal data within the Philippines and in data centres operating under Philippine jurisdiction. In certain circumstances, your data may be transferred to, or processed by, third-party service providers located outside the Philippines — for example, cloud infrastructure providers whose servers are located in other countries.

Where such international transfers occur, g3jl takes all reasonable steps to ensure that your personal information receives an equivalent level of protection as it would under Philippine law. This includes entering into data transfer agreements with overseas recipients that incorporate appropriate safeguards, conducting due diligence on the privacy and security practices of overseas processors, and limiting such transfers to countries or organisations that provide adequate data protection standards.

11 Children's Privacy

12 Changes to This Privacy Policy

g3jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal information — g3jl will provide advance notice to registered players via the email address associated with their account and/or via a prominent notice on the Platform at least fourteen (14) days prior to the amended Policy taking effect.

Your continued use of the g3jl Platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with the changes, you may request account closure in accordance with the Terms & Conditions before the amended Policy takes effect.

13 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way g3jl processes your personal information, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available from your g3jl account dashboard, 24 hours a day, 7 days a week
• Subject Line (for email queries): "Data Privacy Request — [Your Account Username]"
• Average Response Time: 3–5 minutes via Live Chat; within 24 hours via email

For formal data subject access requests, erasure requests, or complaints, please include your full name, registered email address, and a clear description of your request or concern. g3jl may require identity verification before processing certain data rights requests to protect against unauthorised access to your information.